Terms of Service & Engagement
1. Scope of Engagement
These Terms of Service govern all business engagements, turnkey engineering projects, consultations, and software services delivered by Optiima Crew to commercial and industrial clients. Specific technical scopes, milestones, and deliverable schedules are defined in bilateral Statements of Work (SOW) or formal quotations.
2. Commercial Terms & Payment Milestones
Unless explicitly negotiated in a formal agreement, turnkey projects adhere to milestone-based mobilization schedules:
- Commercial Solar EPC: Mobilization and engineering advances, equipment procurement milestones upon delivery to site, installation milestones, and final net-metering commissioning sign-off.
- Plant Automation & SCADA: Pilot diagnostic validation, edge hardware delivery, Modbus/OPC-UA integration sprint, and live sign-off on OEE telemetry dashboards.
- Custom Software Engineering: Structured two-week agile sprint delivery cycles with sprint-end reviews and milestone invoicing.
- B2B MARCOM Engagements: Structured three-month performance sprint retainers with agreed pipeline deliverables.
3. Intellectual Property Rights
Custom software artifacts, proprietary dashboards, and bespoke automation configurations developed specifically for a client become client property upon full settlement of contracted milestone invoices. Optiima Crew retains pre-existing intellectual property, reusable internal libraries, and proprietary telemetry firmware.
4. Warranty & Service Level Agreements (SLA)
All solar and electrical EPC hardware installations carry manufacturer back-to-back performance warranties (Tier-1 modules carry 25-year linear performance warranties; inverters carry 5-to-10-year OEM warranties). Software deployments include standard defect remediation windows following production launch.
5. Limitation of Liability
In no event shall Optiima Crew or its leadership be liable for indirect, incidental, or consequential damages resulting from utility grid outages, third-party software disruptions, or site constraints beyond contractual control.
6. Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of the Republic of India. Courts of Kolkata, West Bengal shall hold exclusive jurisdiction for any unresolved commercial dispute.
7. Contact & Inquiries
For legal inquiries or contractual clarifications, contact our leadership directly at connect@optiimacrew.com.